Last updated: 20 August 2026
Digital products
All Loopena products are digital PDF downloads delivered instantly after payment. We offer a 14-day refund policy on all purchases.
You may request a refund within 14 calendar days from the date of purchase, including if the digital pattern has already been downloaded or delivered by email.
When we do refund
We want you to be happy with every pattern, so you may request a refund within 14 days of purchase. We will also issue a refund or a replacement if:
- You were charged but never received the download link or the PDF email (and we cannot redeliver it).
- The file is corrupted or unusable and we cannot provide a working copy.
- You were accidentally charged twice for the same pattern.
If something is wrong with a pattern itself, an error in the instructions, a broken chart, contact us first: we fix pattern errors and send updated PDFs free of charge.
How to request a refund
Contact us here within 14 days of purchase and include your order number and the email address used at checkout. Payments are processed by Paddle, our Merchant of Record, so approved refunds are issued by Paddle back to your original payment method. This usually takes 5–10 business days depending on your bank.
You can also contact Paddle directly via paddle.net using the email from your receipt.
What we cannot refund
- Refund requests submitted more than 14 days after the purchase date.
- Inability to complete a project after the 14-day refund period, but do write to us we are happy to help with pattern support.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.